Welcome to BYROBOT Support

Product support

PT

PETRONE

PT_DF

DroneFighter X

Contact BYROBOT Support

Republic of Korea

United states

+82 31 227 9675

+1(657)284 4312

Business Hours: Mon-Fri 9am-5pm (GMT+9)

Business Hours: Mon-Fri 9am-5pm (PST)

 

Republic of Korea

United states

Customer Support

Customer Support

Warranty Support

Warranty Policy

REFUND AND REPLACEMENT POLICY

If you order one of our products, you have legal rights known as ‘consumer guarantees’ which apply for a reasonable time from the date of your purchase and regardless of this Policy or Byrobot’s Manufacturer’s Warranty Policy. These policies apply in addition to the rights you have at law and are not intended to limit, modify or restrict your consumer guarantee rights in any way.

Byrobot guarantees that subject to the following conditions, refund and replacement can be requested within 7 calendar days (actual date may vary according to local laws and regulations) of the purchase date (subject to actual date the product was received) and replacement can be requested within 15 calendar days (actual date may vary according to local laws and regulations) of the purchase date (subject to actual date the product was received). Please contact Byrobot or the authorized distributor of Byrobot from whom you purchased your product for more details. In order to request a refund or to replace a product please contact our CS(customer service) team. You will be required to fill out a Repair Form which should be sent to us along with the to-be-repaired unit.

1. You can request a refund:

a. Within 7 calendar days of purchase if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
b. Within 7 calendar days of purchase if the product has a manufacturing defect.

2. A refund will not be provided where:

a. The refund was requested beyond 7 calendars days of purchase;
b. Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
c. Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
d. Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
e. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
f. Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

3. You can request to replace a product you purchased from us:

a. Within 7 calendar days of purchase if the product has no manufacturing defect and is still in new or like-new condition.
b. Within 15 calendar days of purchase if the product has sustained substantial damage in transit.
c. Within 15 calendar days of purchase if the product purchased does not match the original description of the product in one or more significant respects.
d. Within 15 calendar days of purchase if the product has a manufacturing defect(s).

4. A replacement will not be provided within 15 calendar days of the purchase where:

a. Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
b. Product sent in for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
c. Product is found to have no manufacturing defects after appropriate tests are conducted by Byrobot Technical Support.
d. Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
e. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
f. Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

5. Miscellaneous

a. Local credit card/debit card and PayPal refunds can take up to 10 business days to process after the product is received. International credit card, Visa or MasterCard, refunds can take up to 7 to 14 business days to process.
b. Sender must pay the costs of return delivery and the costs associated with product testing if the product does not meet the conditions for a replacement or refund set out above. We will tell you what these costs are in advance.
c. We may amend the Refund and Replacement Policy terms from time to time, including where there is a change of law

1
BYROBOT WARRANTY SERVICE

Our goods come with guarantees that cannot be excluded under local consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits we provide under the Byrobot Warranty Service are in addition to other rights and remedies you may have at law. The Byrobot Warranty Service is not intended to limit, modify or restrict your consumer guarantee rights in any way.
Byrobot agrees to repair or replace a product during the warranty period (see Warranty Period of Main Parts) subject to the conditions outlined below. If the problem is not covered under the Byrobot Warranty Service, you may have to pay for the cost of return delivery and testing the product. We’ll tell you beforehand if that is the case. If the to-be-repaired part is out of warranty while other parts are still in warranty, you may have to pay for the repair cost of this part.

1. You will only be eligible for our Byrobot Warranty Service where the following conditions are met:

a. The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
b. No unauthorized disassembling, modification or installation has been performed on the product or a component.
c. Product labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering.
d. You provide a valid proof-of-purchase, receipt or order number (for Byrobot Direct Sales).

2. The following situations are not covered by the Byrobot Warranty Service:

a. Crash or fire damage caused by non-manufacturing factors.
b. Damage caused by unauthorized modification, disassembly, shell opening not in accordance with official instructions or manuals.
c. Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
d. Damage caused by unauthorized repair.
e. Damage caused by unauthorized modification of circuits, mismatch or misuse of battery and charger.
f. Damage caused by flights which did not follow the instruction manual recommendations.
g. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
h. Damage caused by operating the unit in an environment with electromagnetic
interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).
i. Damage caused by operating the unit in an environment suffering from interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
j. Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.
k. Damage caused by a forced flight when components have aged or been damaged.
l. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
m. Damage caused by operating the unit with a low charged or defective battery.

3. Byrobot Warranty Service repair process

a. Customers are responsible for shipping costs when sending product(s) in for return, repair or replacement under the Byrobot Warranty Service.
b. Technical staff of customer service centers will examine the returned product to identify the problem. If it is a quality problem with the product itself, Byrobot will accept test, material, labor, and delivery costs for sending the repaired product back to the customer.
c. If Byrobot determines that the product is not covered under the Byrobot Warranty Service, the customer will have to pay the cost of repair and return delivery prior to repairing or sending the product. Examination, material and labor costs will be charged according to the nature of the problem. We’ll tell the customer beforehand what the costs will be.
d. The customer can call a Byrobot authorized dealer or the Byrobot customer service center for more information about the Byrobot Warranty Service repair process.
e. Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products.
f. Please be aware that where the product is capable of retaining user-generated data, this may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.

WARRANTY PERIOD OF MAIN PARTS
Category Main Components Warranty Period
DFX
(Drone Fighter)
MCU(Main Control Unit) 12 Months
Motor Bracket(Propulsion system, excluding propellers) 1 Months and Crash Count less than 30 Times
Remote Control 12 Months
Battery 3 Months
Battery Charger 6 Months
Main Board Frame No Warranty
Propeller No Warranty
Propeller Guard No Warranty
[HD CAM] Camera Unit 3 month
PETRONE MCU(Main Control Unit) 12 Months
Vision Positioning System 3 Months and Crash Count less than 30 Times
Motor Bracket(Propulsion system, excluding propellers) 1 Months and Crash Count less than 30 Times
Remote Control 12 Months
Battery 3 Months
Battery Charger 6 Months
Main Board Frame No Warranty
Propeller No Warranty
Propeller Guard No Warranty
Propeller No Warranty
[Drive Kit] Geared Motor Bracket 1 Months and Crash Count less than 30 Times
[Drive Kit] Wheels and Wings No Warranty
[FPV Kit] Camera Unit 3 month and Crash Count less than 30 Times
[FPV Kit] Canopy No Warranty
CUSTOMER PAID REPAIR SERVICE

Byrobot also provides our customers with an optional customer paid repair service for products that do not meet the conditions of our Warranty Service or which are not covered by the Consumer Guarantees. For the paid repair services we offer, you will be charged for diagnostics, labor, materials, tax, repair and delivery.
If you request not to proceed with these repair services, you will be liable for payment of return delivery of your product(s), as well as the cost of diagnosis. We will tell you what these costs will be, before you return a product to us for diagnosis.
Diagnosis is free of charge if the product is within the terms of Byrobot Warranty Service, Refund and Replacement Policy or is covered by the Consumer Guarantees.

1. Customer Paid Repair Service will include the following:

a. Products that are no longer covered under the Byrobot Warranty Service, Refund and Replacement Policy.
b. All other situations that do not meet with the conditions pursuant to the Byrobot Warranty Service, Refund and Replacement Policy or Consumer Guarantees (see details in Warranty service terms).